Privacy Policy

Effective Date: October 1, 2025

At Head West Smoke Shop, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide a better shopping experience and to ensure safe and reliable transactions. The information we collect includes:

Personal Information

When you place an order or create an account, we may collect:

Fullname
Billing and shipping address
Email address
Phone number

Payment details (processed securely through third-party payment providers)

Non-Personal Information

We may also collect non-identifiable data such as:

Browser type and version
Device information
IP address
Cookies and usage data (to improve website performance and analytics)

2. How We Use Your Information

Your data helps us provide high-quality service and improve your experience. We may use your information to:

Process and fulfill orders
Send order confirmations and delivery updates
Respond to customer inquiries and support requests
Improve website performance, products, and services
Send promotional emails or exclusive offers (only if you’ve opted in)

3. How We Protect Your Information

We use industry-standard security measures to safeguard your information. This includes:

Secure Socket Layer (SSL) encryption
Trusted third-party payment processors
Regular website security scans
Limited access to personal information by authorized personnel only

While we take all reasonable steps to protect your data, please note that no system is 100% secure.

4. Sharing Your Information

Head West Smoke Shop does not sell, rent, or trade your personal information.

However, we may share limited data with trusted partners who assist us in operating our website or fulfilling your orders, such as:

Payment processors (for secure transactions)
Shipping and delivery providers
Marketing service providers (if you opt in for email updates)

All partners are required to protect your data and use it only for the purpose of providing agreed services.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences
Analyze website traffic and performance
Provide personalized offers

You can disable cookies in your browser settings, though doing so may limit website functionality.

6. Your Privacy Rights

You have the right to:

Access, update, or delete your personal information
Opt out of marketing emails at any time
Request information about how your data is used

To exercise these rights, please contact us at [insert email address].

7. Third-Party Links

Our website may include links to third-party websites (such as brands or delivery partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Age Restrictions

Head West Smoke Shop is intended for adults aged 21 and older. We do not knowingly collect personal information from anyone under the legal smoking age. If we discover that a minor has submitted personal information, we will promptly delete it.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.