Terms of Service

Effective Date: October 1, 2025

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.

1. General Information

Head West Smoke Shop (“we,” “us,” or “our”) operates this website to offer premium smoke, vape, and tobacco-related products. By using our website, you confirm that you are at least 21 years old and legally permitted to purchase smoking-related items in your jurisdiction.

If you do not agree with these Terms, please refrain from using our website or services.

2. Eligibility

To access or purchase from our website, you must:

Be 21 years of age or older
Provide accurate and current information during checkout
Comply with all applicable local, state, and federal laws regarding tobacco and smoking products

We reserve the right to refuse service, cancel orders, or terminate accounts if we suspect any violation of these conditions.

3. Product Information

We strive to provide accurate descriptions, pricing, and availability for all products listed on our site. However, errors may occasionally occur.

Head West Smoke Shop reserves the right to:

Be 21 years of age or older
Provide accurate and current information during checkout
Comply with all applicable local, state, and federal laws regarding tobacco and smoking products

All products are intended for legal use only. We do not condone or support any illegal activity related to our products.

4. Orders and Payments

By placing an order, you agree to provide valid payment and shipping information. All transactions are processed securely through trusted third-party payment providers.

We reserve the right to:

Refuse or cancel any order suspected of fraud or unauthorized activity
Verify identity and age before processing orders
Limit or cancel quantities purchased per customer or per order

In case of order cancellation or payment failure, you will be notified promptly.

5. Shipping and Delivery

We offer convenient delivery options across Tucson and surrounding areas. Delivery times and availability may vary based on location and order volume.

Once an order has been shipped or delivered, Head West Smoke Shop is not responsible for:

Delays caused by the carrier or delivery service
Lost or stolen packages after confirmed delivery
Incorrect addresses provided by the customer

For more details, please refer to our Delivery Policy page.

6. Returns and Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless:

The product is defective upon arrival
The wrong item was shipped

If you experience any issue with your order, contact us within 48 hours of delivery at [insert email address], and we’ll assist you promptly.

7. User Conduct

By using our website, you agree not to:

Violate any laws or regulations related to tobacco and vape products
Post or share false, misleading, or harmful content
Attempt to hack, disrupt, or misuse our website’s functionality
Impersonate another person or provide false identity details

Violation of these rules may result in immediate termination of service and potential legal action.

8. Intellectual Property

All content on the Head West Smoke Shop website — including logos, text, images, graphics, and designs — is the property of Head West Smoke Shop or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use any material from our website without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Head West Smoke Shop shall not be liable for any:

Indirect, incidental, or consequential damages
Loss of profits, data, or business arising from the use of our website or products

All products are provided “as is” and “as available” without warranties of any kind, whether express or implied.

10. Indemnification

You agree to indemnify and hold Head West Smoke Shop, its owners, employees, and partners harmless from any claims, damages, or losses resulting from:

Your violation of these Terms
Misuse of our website or products
Violation of any law or third-party rights

11. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Head West Smoke Shop. We are not responsible for their content, privacy practices, or business operations. Please review their policies before engaging with them.

12. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time. Changes will take effect immediately upon posting on this page. The “Last Updated” date at the top will reflect the latest revision. Continued use of our website after changes indicates acceptance of the updated Terms.